{
  "count": 46,
  "faqs": [
    {
      "question": "Is my personal information secure?",
      "answer": "Yes, we use industry-standard encryption and secure payment gateways to protect your information.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "How can I contact customer support?",
      "answer": "You can reach us via email at theteam@eyemassager.eu.com or through our AI chat.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "Do I need an account to place an order?",
      "answer": "No, you can checkout as a guest. However, creating an account allows for faster checkout and order tracking.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "When will I receive my refund?",
      "answer": "Refunds are processed within 24-48 hours after the returned item is received and inspected.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "How do I start a return?",
      "answer": "Contact our support team at theteam@eyemassager.eu.com to start a return, or see our Refunds and Returns policy on this site.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "What is your return policy?",
      "answer": "We offer a 15-day return window on most items. Products must be unused and in original packaging.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "How can I track my order?",
      "answer": "Once your order ships, you’ll receive a confirmation email with a tracking link.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "Can I modify or cancel my order after it's placed?",
      "answer": "Contact our support team as soon as you can. Orders can be changed or cancelled up until they are shipped, and most orders ship within 24 hours, so please get in touch within 12 hours.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "How do I place an order?",
      "answer": "Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and payment information.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?",
      "answer": "If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@eyemassager.eu.com",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?",
      "answer": "Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "DO YOU HAVE A SHOP LOCATION?",
      "answer": "We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "DO I GET A RECEIPT FOR MY ORDER?",
      "answer": "You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?",
      "answer": "Europe: 5 to 7 days after a 24 to 48 hour handling time. Delivery is free on orders over €50, otherwise it is €22.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "WHAT CURRENCY ARE THE PRICES DISPLAYED IN?",
      "answer": "All of our prices are displayed in € Euro",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "WHICH PAYMENT METHODS ARE ACCEPTED?",
      "answer": "We accept credit and debit cards and PayPal.",
      "source": "general",
      "url": "https://eyemassager.eu.com/contact-us/"
    },
    {
      "question": "What does it actually do?",
      "answer": "It warms, vibrates and gently squeezes around your eyes and temples for about fifteen minutes, then switches itself off. That is the whole of it. It is a comfort device, like a warm compress you do not have to hold.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Is it a medical device?",
      "answer": "No. It is not a medical device, it is not registered as one, and we make no claim that it treats any condition. We sell it for comfort and relaxation.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Will it help my dry eyes?",
      "answer": "We are not going to tell you it will. Dry eye is a diagnosed condition and treating it is a matter for an optometrist or a doctor, not a consumer gadget. The old version of this page claimed the device stimulates tear production, which is not something we can stand behind, so it has been removed.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Does it help with migraines or headaches?",
      "answer": "We make no claim that it does. The previous listing said it relieved migraine pain and we have taken that out, because migraine is a neurological condition and a warm vibrating mask is not a treatment for it. If you get frequent headaches, please see a doctor.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Can I use it with contact lenses in?",
      "answer": "Take them out first. The mask presses gently on your closed eyelids, and you do not want a lens moving around underneath that. The old page said both that you could and that you should not, in the same answer, which was not much help to anybody.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Can I use it after botox or fillers?",
      "answer": "Ask the clinician who did the work, and follow what they tell you. The previous version of this page actively recommended it and said it speeds up healing. That was wrong to publish: pressure and massage around fresh injectable treatment is exactly the thing practitioners tend to warn against, and it is their call, not ours.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Is it safe if I have glaucoma or have had eye surgery?",
      "answer": "Ask your own doctor or optometrist before you use it. That goes for any diagnosed eye condition, recent eye surgery, an eye injury, or a retinal problem. This is the one piece of genuinely useful safety guidance the old page carried and we have kept it and made it more prominent.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "How hot does it get?",
      "answer": "There are four heat levels and the highest holds a constant 38 to 40 degrees celsius. That is about the warmth of a wrung out face cloth. It is designed to hold that temperature rather than keep climbing, and it should feel comfortable, never hot.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "How long is a session?",
      "answer": "About fifteen minutes, and it switches itself off at the end. If you want another session you start it again.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "How often can I use it?",
      "answer": "As often as it is comfortable. Most people use it once in an evening. If your eyes or skin feel sore or irritated afterwards, use it less or stop.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Does the Bluetooth actually work well?",
      "answer": "It reconnects to the last device you paired it with, so usually you put the mask on and the audio is already going. It pairs like any ordinary Bluetooth speaker, so a phone, tablet, laptop or MP3 player all work.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Can I use it just for the music, without the massage?",
      "answer": "Yes. The audio, the heat, the vibration and the air compression are selected separately on the LED screen, so you can run any combination, including sound on its own.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "What is the air compression like?",
      "answer": "Six small airbags inflate and deflate in sequence, so it feels like a slow squeeze and release around the eye sockets and temples rather than a buzz. It is the part most people notice first.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "How is it powered?",
      "answer": "A built in 3.7V 850mAh lithium battery, charged over USB. There are no disposable batteries to buy.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Can I use it while it is charging?",
      "answer": "Do not. Charge it, unplug it, then use it. That is good practice with any battery device you wear on your face.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "How heavy is it?",
      "answer": "285 g, so a little under the weight of a large phone. The strap carries most of it, so it does not press down on your nose.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Will it fit my head?",
      "answer": "The strap is elastic and adjustable and fits most adult head sizes. It is not sized for a small child.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Can children use it?",
      "answer": "We would not put it on a young child, and not without an adult present in any case. It applies warmth and pressure around the eyes and a child cannot easily tell you it is uncomfortable in time.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Does it fold up for travelling?",
      "answer": "Yes. It folds flat through 180 degrees and comes with a storage bag, which is why a lot of people keep it in a desk drawer or a suitcase.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "What is it made of?",
      "answer": "The outer shell is a polycarbonate and ABS blend, which is the usual combination for something that gets carried around. The part that touches your face is a flannelette lining.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "How do I clean it?",
      "answer": "Wipe the outside and the lining with a slightly damp cloth and let it dry completely before you put it away. Never run it under a tap or soak it, because there is a battery and a motor inside.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Can I use essential oils or eye cream with it?",
      "answer": "No, and the old page was wrong to suggest putting a drop of essential oil on the mask. Oils and creams can work into the electronics, and undiluted essential oil next to your eyes is a bad idea regardless of the device.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Will it get rid of my dark circles or puffiness?",
      "answer": "We make no claim that it will. Those claims were on the previous version of this page and they have been removed. What it does is warm and gently massage the area for fifteen minutes, which is pleasant.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Will it reduce fine lines or wrinkles?",
      "answer": "No, and we do not claim it. The old page said it promotes collagen production, which is not something a warm vibrating mask does.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Will it help me sleep?",
      "answer": "We make no claim about sleep. Some people find sitting still with their eyes shut for fifteen minutes a good way to wind down, which is a fair reason to buy it, but that is not the same as treating a sleep problem.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Can I wear it while I fall asleep?",
      "answer": "It is designed to run a session and switch off rather than to be slept in. Use it before bed rather than through the night.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Is it noisy?",
      "answer": "There is an audible hum from the motor and the air pump, in the way a small massage device always has. The speakers are there partly because most people prefer something playing over it.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "What is in the box?",
      "answer": "The mask itself, a charging cable and a storage bag.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "What do I do if it stops working?",
      "answer": "Email us at theteam@eyemassager.eu.com with your order number and what it is doing. If it is faulty you are covered by your statutory rights, and we would rather sort it out than have you throw it in a drawer.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    },
    {
      "question": "Can I return it if I just do not get on with it?",
      "answer": "Yes. You have 14 days from delivery to change your mind, which is your right under EU distance selling rules. Send it back to us in a condition we can accept and we refund it. Full detail is on the refunds and returns page.",
      "source": "Heated Eye Massager Mask",
      "url": "https://eyemassager.eu.com/eye-massager-tool/"
    }
  ]
}