Contact us
Questions about a material, how many metres you need, your order or delivery? We are happy to help.
A friendly human on our team is always happy to help, no bots and no runaround. Email us any time and we will reply as soon as we can, usually within one working day.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameThe Eye Massager Company, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- European officec/o Weise Steuerberater Partnerschaft mbB, Schanzenstraße 102, 40549 Düsseldorf, Germany
- Registered addressSuite 11, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@eyemassager.eu.com
Orders over €75 ship free with tracked delivery (a flat €25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
How do I contact you?
Email theteam@eyemassager.eu.com, or use the form on the contact page. Most emails are answered within one business day.
Where is my order?
Try the tracking number in your dispatch email first, then the track your parcel page. If that does not answer it, email us with your order number.
Do you have a phone number?
Yes, the international call centre number is on the contact page. Email is usually faster for order questions because we can look the order up.
Can you give me medical advice about my eyes?
No, and we would be wrong to try. For anything about your eyes or your health, please see an optometrist or a doctor.
Do you take trade enquiries?
Yes. Use the wholesale page and tell us quantities and delivery addresses.